Contact Us
Welcome to The Pets Pantry. If you have a question about an order, product, delivery, return, refund, or anything else related to your purchase, our customer support team is here to help.
You can contact us using the details below.
Customer Support
Trade Name: The Pets Pantry
Legal Company Name: The Pet Pantry Limited
Company Number: 08109353
Email: support@thepets-pantry.com
Phone: +44 1384 257725
Business Address:
30 Churchill Shopping Centre
Dudley DY2 7BJ
United Kingdom
How We Can Help
Please contact us if you need assistance with:
- Order enquiries
- Product questions
- Shipping and delivery
- Tracking information
- Order changes or cancellations
- Returns and exchanges
- Refunds
- Damaged, defective, faulty, or incorrect products
- General customer support
When Contacting Us
To help us assist you as quickly as possible, please include your order number when your enquiry relates to an existing order.
If you are contacting us about a damaged, defective, faulty, or incorrect product, please also include:
- Product name
- Description of the issue
- Clear photographs of the product
- Photos of the shipping packaging, where applicable
Returns
Please contact us before sending any product back.
Do not send returns directly to our business address unless The Pets Pantry has specifically provided return instructions.
For full details, please review our Return and Refund Policy.
Shipping Questions
For information about shipping rates, processing times, delivery estimates, and tracking, please review our Shipping Policy.
Privacy Questions
For questions regarding your personal information or privacy rights, please contact:
For more information, please review our Privacy Policy.
Contact Information
The Pets Pantry
Legal Company Name: The Pet Pantry Limited
Company Number: 08109353
Email: support@thepets-pantry.com
Phone: +44 1384 257725
Address: 30 Churchill Shopping Centre, Dudley DY2 7BJ, United Kingdom