Billing Terms & Conditions

This Payment Policy explains how transactions are processed at The Pets Pantry and the measures we take to keep your payment information secure. We are committed to providing a clear and transparent checkout experience with no hidden fees.

1. Secure Checkout and Currency

All transactions are processed in British Pounds Sterling (GBP).

At checkout, the final payment page will clearly display the total amount, including:

Product Price
The cost of the items you have selected

Shipping Fees
Free standard delivery on orders over £50.00
A flat rate of £4.99 applies to orders under £50.00

Taxes
Any applicable VAT is included where required

We do not charge hidden handling or administrative fees.

2. Accepted Payment Methods

We work with trusted payment providers to ensure a secure and flexible checkout experience.

We currently accept:

Visa
Mastercard
American Express
Discover

All payments are processed securely through trusted payment gateways.

3. Transaction Security and Privacy

Your financial security is extremely important to us. We take appropriate measures to protect your information.

SSL Encryption
Our website uses Secure Socket Layer (SSL) technology to encrypt your data during transmission

PCI DSS Compliance
We do not store or have direct access to your full card details. All sensitive information is securely handled by PCI-compliant third-party providers

Registered Business
All payments are processed under our registered company:
PETS PANTRY AND HARDWARE LIMITED

4. Order Confirmation and Processing

Order Confirmation
After successful payment, you will receive an order confirmation email with full details of your purchase

Order Cut-Off Time
5:00 PM (GMT UTC+0)

Processing Time
Orders placed before 5:00 PM are usually processed the same working day
Orders are processed Monday to Friday to ensure fast dispatch